Shipping Policy

At jjcards123, we take great care in packaging every order to ensure your trading cards and collectibles arrive safely. We appreciate your support and aim to dispatch all orders as quickly as possible.

Processing Times

• Orders are typically processed and dispatched within 1–3 business days after payment has been received.

• During busy periods, including new product releases, sales, or after live Whatnot streams, processing times may be slightly longer. If there are any significant delays, we'll keep you informed.

Shipping Within Australia

We ship all orders using Australia Post.

Available shipping options and costs are calculated at checkout based on the size, weight, and destination of your order.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information (where applicable).

International Shipping

We currently do not offer international shipping through our online store.

Packaging

We know how important condition is to collectors. Every order is carefully packed using appropriate protective materials to help ensure your items arrive in excellent condition.

Depending on the items ordered, we may use sleeves, top loaders, team bags, bubble wrap, cardboard protection, or mailing boxes to provide additional protection during transit.

Delivery Timeframes

Delivery times are estimates only and may vary depending on your location and Australia Post's delivery network.

Once your parcel has been lodged with Australia Post, delivery timeframes are outside of our control.

Lost or Delayed Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us at info@jjcards123.com.

We'll work with Australia Post to investigate the delay and keep you updated throughout the process.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order.

If an incorrect address is provided and your parcel is returned to us, additional shipping charges may apply to resend your order.

Damaged Parcels

If your order arrives damaged, please contact us within 7 days of delivery.

To help us investigate, please include:

• Your order number

• A description of the issue

• Clear photos of the packaging and the damaged item(s)

We'll work with you to find a fair resolution.

Questions?

If you have any questions regarding shipping, please don't hesitate to contact us.

Email: info@jjcards123.com